Refund policy

RETURN POLICY

Our return policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, we are unable to offer a refund or exchange.

ELIGIBILITY
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

NON-RETURNABLE ITEMS
The following items cannot be returned:
· Gift cards
· Downloadable software products
· Some health and personal care items
· Perishable goods (food, flowers, newspapers, magazines)
· Intimate or sanitary goods
· Hazardous materials, flammable liquids or gases

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

PARTIAL REFUNDS
Partial refunds may be granted in the following situations:
· Any item not in its original condition, damaged, or missing parts for reasons not due to our error
· Any item returned more than 30 days after delivery

REFUNDS
Once your return is received and inspected, we will notify you by email confirming receipt of your item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will be applied to your original payment method within a certain number of days.

LATE OR MISSING REFUNDS
If you have not received your refund yet:
1. Check your bank account again
2. Contact your credit card company — it may take time before the refund is officially posted
3. Contact your bank — processing time is often required
4. If you have done all of the above and still have not received your refund, contact us at novanawellness@gmail.com

SALE ITEMS
Only regular-priced items may be refunded. Sale items are non-refundable.

EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at novanawellness@gmail.com and send your item to:

Novana Wellness LLC
12077 Pioneers Way, APT 3416
Orlando, FL 32832
United States

GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.

If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves, we will issue the refund to the original purchaser.

SHIPPING RETURNS
To return your product, mail it to:

Novana Wellness LLC
12077 Pioneers Way, APT 3416
Orlando, FL 32832
United States

Return shipping costs are your responsibility and are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.

QUESTIONS?
Contact us at novanawellness@gmail.com