Terms of service
GENERAL INFORMATION
Welcome to Novana Wellness! The terms "we", "us" and "our" refer to Novana Wellness LLC. We operate this store and website, including all related information, content, features, tools, products and services, to offer you a curated shopping experience (the "Services"). Novana Wellness is powered by Shopify technology.
These Terms of Service ("Terms") describe your rights and responsibilities when using our Services. Please read them carefully, as they include important information about your legal rights, warranty, disclaimers and limitation of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use or access our Services.
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SECTION 1 — ACCESS AND ACCOUNT
By accepting these Terms, you confirm that you are of legal age in your state or province of residence. To use our Services — including browsing our store or purchasing products — you may be required to provide information such as your email address, billing, payment and shipping details. You represent that all information you provide is accurate, current and complete. You are solely responsible for maintaining the security of your account credentials. You may not transfer, sell, assign or license your account to any other person.
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SECTION 2 — OUR PRODUCTS
We have made every effort to display our products accurately. However, colors and appearance may differ depending on your device and screen settings. We do not guarantee that product quality will meet your expectations or match exactly how it appears online. Product descriptions may be modified at any time without notice. We reserve the right to discontinue any product at any time and may limit quantities available to any person, region or jurisdiction.
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SECTION 3 — ORDERS
When you place an order, you are making an offer to purchase. Novana Wellness reserves the right to accept or reject any order at our discretion. Your order is not accepted until we confirm it and process your payment. Please review your order carefully before purchasing, as we may not be able to process cancellations after an order is accepted. If we decline, modify or cancel an order, we will notify you via the contact information provided at checkout. Returns and exchanges are subject to our Return Policy.
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SECTION 4 — PRICING AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged will be the price in effect at the time your order is placed, as shown in your order confirmation email. Unless stated otherwise, published prices do not include taxes, shipping, handling or import charges. You agree to provide accurate, complete and current payment and account information for all purchases.
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SECTION 5 — SHIPPING AND DELIVERY
We are not responsible for shipping delays. All delivery times are estimates only and are not guaranteed. We are not liable for delays caused by the carrier, customs processing or events beyond our control. Once products are transferred to the carrier, title and risk of loss transfer to you.
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SECTION 6 — INTELLECTUAL PROPERTY
All content on our Services — including trademarks, text, images, graphics, videos and design — is owned by Novana Wellness LLC or its licensors and is protected by applicable intellectual property laws. You may use our Services only for personal, non-commercial purposes. You may not reproduce, distribute, modify or transmit any material without our prior written consent. Unauthorized use may constitute a violation of federal and state intellectual property laws.
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SECTION 7 — OPTIONAL TOOLS
We may provide access to third-party tools as part of our Services. These tools are provided "as is" and "as available" without warranties of any kind. We have no liability for your use of any optional third-party tools. Any use is entirely at your own risk and discretion.
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SECTION 8 — THIRD-PARTY LINKS
Our Services may contain links to third-party websites. We are not responsible for examining or evaluating their content or accuracy. If you choose to leave our Services to access third-party sites, you do so at your own risk. We are not liable for any damages related to your use of third-party websites, products or services.
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SECTION 9 — RELATIONSHIP WITH SHOPIFY
Novana Wellness operates using Shopify technology. However, any sale or purchase made in our store is made directly with Novana Wellness LLC. By using our Services, you acknowledge that Shopify is not responsible for any aspect of transactions between you and Novana Wellness, and you expressly release Shopify and its affiliates from any claims arising from your purchases.
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SECTION 10 — PRIVACY POLICY
All personal information collected through our Services is governed by our Privacy Policy. Because our Services are hosted by Shopify, Shopify also collects and processes certain information about your access and use of the Services. Please review our Privacy Policy for full details on how we, Shopify and our partners use your personal information.
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SECTION 11 — COMMENTS AND REVIEWS
By submitting any ideas, suggestions, reviews or other content ("Comments"), you grant us a perpetual, worldwide, royalty-free license to use, reproduce, modify, publish and distribute such Comments for any purpose, including commercial use. You represent that you own all rights to your Comments and that they comply with these Terms. We reserve the right to monitor, edit or remove Comments that we determine, in our sole discretion, to be unlawful, offensive or otherwise objectionable.
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SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our Services may contain typographical errors, inaccuracies or omissions related to product descriptions, pricing, promotions, shipping charges or availability. We reserve the right to correct any errors and to change or update information at any time without prior notice, including after your order has been placed.
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SECTION 13 — PROHIBITED USES
You may use our Services only for lawful purposes. You may not use our Services: (a) for any illegal or malicious purpose; (b) to infringe any law or regulation; (c) to violate our intellectual property rights or those of others; (d) to harass, abuse or harm any person; (e) to transmit false or misleading information; (f) to send spam or unsolicited communications; (g) to upload viruses or malicious code; or (h) to use automated tools, bots, scrapers or AI agents to access our Services without authorization. We reserve the right to suspend or cancel your account at any time if you violate any part of these Terms.
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SECTION 14 — AGENTS
This section applies if you use or enable any automated Agent to access or interact with our Services. "Agent" means any software or service that performs autonomous or semi-autonomous actions on behalf of any person. No Agent may access our Services unless it clearly identifies itself as an Agent in all HTTP/HTTPS requests and complies with all applicable requirements. We may implement technical measures to limit Agent access at any time.
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SECTION 15 — TERMINATION
We may terminate this agreement or your access to our Services at any time without notice, at our sole discretion. You will remain responsible for all amounts owed up to the date of termination. Sections relating to Intellectual Property, Comments, Disclaimer of Warranties, Limitation of Liability, Indemnification and Governing Law will survive any termination.
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SECTION 16 — DISCLAIMER OF WARRANTIES
OUR SERVICES AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY REPRESENTATION, WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT YOUR USE OF OUR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.
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SECTION 17 — LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOVANA WELLNESS LLC, ITS PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INJURY, LOSS, CLAIM OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING LOSS OF PROFITS, REVENUE, SAVINGS OR DATA, ARISING FROM YOUR USE OF OUR SERVICES OR ANY PRODUCTS PURCHASED THROUGH OUR SERVICES.
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SECTION 18 — INDEMNIFICATION
You agree to indemnify, defend and hold harmless Novana Wellness LLC, Shopify and our affiliates, partners, officers, directors, employees, agents and service providers from any loss, damage, liability or claim, including reasonable attorney fees, arising from (1) your breach of these Terms, (2) your violation of any law or third-party rights, or (3) your access to and use of our Services.
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SECTION 19 — SEVERABILITY
If any provision of these Terms is found to be unlawful, void or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms without affecting the validity of the remaining provisions.
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SECTION 20 — ENTIRE AGREEMENT
These Terms of Service, together with any policies posted by us on this site, constitute the entire agreement between you and Novana Wellness regarding your use of our Services and supersede all prior agreements and communications.
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SECTION 21 — ASSIGNMENT
You may not delegate, transfer or assign this agreement or any of your rights without our prior written consent. We may transfer or assign these Terms without your consent or notice.
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SECTION 22 — GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States. You and Novana Wellness LLC agree to submit to the personal jurisdiction of the federal and state courts located in Orlando, Florida.
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SECTION 23 — CHANGES TO TERMS
We reserve the right to update or replace any part of these Terms at any time by posting changes on our website. It is your responsibility to review our website periodically for changes. Your continued use of our Services after any changes are posted constitutes your acceptance of those changes.
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SECTION 24 — CONTACT INFORMATION
Questions about these Terms of Service should be sent to:
Novana Wellness LLC
novanawellness@gmail.com
12077 Pioneers Way, APT 3416
Orlando, FL 32832
United States